Suspending Users
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Suspending a user revokes their access without deleting the record — the right move when an employee leaves, a contract ends, or you need to pause someone temporarily. Their role, profile, and history are preserved, so reactivating later restores them exactly as they were. In PeakCommerce this is done with the Deactivate / Reactivate controls.
Deactivating keeps the user in your records for auditing and lets you restore access in one click. Deleting is permanent and removes the account from PeakCommerce and Auth0. When in doubt, deactivate.
Open the user menu (your name, bottom-left) → Settings → Users, then open the user.
In the header, choose Deactivate and confirm.
Their Status changes to inactive and they can no longer sign in. They still appear in the users list for record-keeping, and the change is written to the audit trail (see User History).
Open the inactive user and choose Reactivate. Their status returns to Active and access is restored with the same role and profile they had before.
Deactivation flips the user's active state in PeakCommerce; on the next sign-in attempt the platform refuses the session. For Customer users, deactivation in the connected billing system can also remove the customer's portal access, since the user is tied to an External Account — so a billing-side change may take effect even if you didn't touch the user here. See Authentication & Security.
An active impersonation session is not a way to bypass deactivation — once a user is inactive, new sign-ins (theirs or an impersonator's) are blocked.
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