> For the complete documentation index, see [llms.txt](https://docs.peakcommerce.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.peakcommerce.com/product/journeys-and-pages/journey-basics.md).

# Journey Basics

**Journeys** are the configurable, multi-step flows your customers and CSRs move through to buy, change, or cancel — checkout, plan changes, cancellation/retention, and more. They're how PeakCommerce turns your catalog and business rules into a guided experience without custom code. Journeys live under **Content → Journeys** in the admin portal.

This section covers the essentials of working with them:

* [Journeys Overview](/product/journeys-and-pages/journey-basics/journeys-overview.md) — what a journey is and how it's built.
* [What you can build](/product/journeys-and-pages/journey-basics/journey-use-cases.md) — example journeys and ideas.
* [Create a journey](/product/journeys-and-pages/journey-basics/adding-a-journey.md) · [View](/product/journeys-and-pages/journey-basics/viewing-a-journey.md) · [Edit](/product/journeys-and-pages/journey-basics/editing-a-journey.md) — the day-to-day builder workflow.
* [Journey version history](/product/journeys-and-pages/journey-basics/journey-history.md) — track and roll back changes.


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