User History

When access goes wrong — a permission that shouldn't have been granted, a user who was deactivated unexpectedly — you need to know who changed what, and when. PeakCommerce records every change to users (and to the rest of your tenant) so you can answer those questions with evidence.

Where to look

• Per-user activity — open a user from the user menu (your name, bottom-left) → Settings → Users. The detail page's Activity, Logins, and Impersonations tabs show that user's recent events: profile and password changes, sign-ins, and any times they were impersonated or impersonated others.

• Tenant-wide audit log — for the full record, open the user menu (your name, bottom-left) → Settings → Audit Logs (under Observability). Each entry shows the time, the actor, the item changed, the type of change, and the before/after values. Open an entry for its full detail.

How long it's kept

Retention is governed by Settings → Audit Log Retention. Older entries age out according to that policy, so export or review anything you need to keep beyond the retention window.

Gotchas

• Impersonation ("Log in as") sessions are attributed to the operator who started them, not silently logged as the customer — check the Impersonations tab to see who acted as whom.

• For sign-in and SSO events specifically, see also Authentication & Security.