Welcome to PeakCommerce

Welcome to PeakCommerce

PeakCommerce helps Go-To-Market teams launch, optimize, and scale subscription and usage-based commerce across every channel. We’re excited to have you using PeakCommerce to build modern, flexible commerce experiences that convert, expand, and retain customers—without the complexity of traditional custom builds.

Platform Overview

PeakCommerce is a composable commerce platform purpose-built for subscription businesses running on Salesforce and Zuora. It enables teams to unify product-led growth (PLG) and sales-assisted motions into a single, cohesive customer journey—spanning acquisition, conversion, expansion, and renewal.

Designed for speed and flexibility, PeakCommerce delivers fast, responsive, mobile-ready commerce experiences that support everything from self-service trials to complex, sales-driven quote-to-cash workflows.

One Platform. Every Channel.

PeakCommerce brings together the critical building blocks of subscription commerce into a single, low-code platform:

• Product & Offer Configuration

• Pricing & Packaging

• Checkout & Order Capture

• Subscription Lifecycle Management

• Self-Service & Account Management

• Salesforce-Native Sales Workflows

This unified approach allows teams to design and operate end-to-end customer journeys—from first interaction to renewal and upsell—without stitching together disconnected tools.

Unified Product-Led & Sales-Led Growth

Product-Led Growth (PLG)

PeakCommerce enables frictionless self-service experiences that accelerate acquisition and expansion:

• Self-service signup and checkout

• Free trials and freemium offers

• Usage-based and hybrid pricing models

• In-app upgrades and plan changes

• Seamless free-to-paid conversions

Sales-Assisted Growth

For sales-driven and enterprise motions, PeakCommerce supports robust quote-to-cash workflows:

• Salesforce-native order creation

• Agent-assisted and customer-initiated orders

• Complex pricing, promotions, and amendments

• Smooth handoffs between sales and self-service

Partner & Indirect Channels

Extend commerce beyond direct sales with partner-ready experiences:

• Self-service ordering for partners

• Customer and subscription management

• Consistent pricing and offer governance across channels

Native Integration Advantage

PeakCommerce is built to work natively with the systems subscription businesses already rely on.

With out-of-the-box integration to Zuora for billing and Salesforce for CRM, PeakCommerce allows teams to launch complete, production-ready commerce experiences without custom middleware, fragile integrations, or long implementation cycles.

• No duplicated business logic

• No sync jobs to manage

• No custom checkout rebuilds

Just clean, reliable commerce—connected directly to your source systems.

Core Platform Components

PeakCommerce Catalog

A flexible product and offer configuration layer designed for rapid experimentation and iteration.

Teams can define products, pricing models, trials, promotions, and conversion paths—all without code. This enables fast go-to-market changes while maintaining alignment with Zuora and Salesforce data models.

PeakCommerce Checkout

A modern subscription checkout experience optimized for conversion and scalability.

• Hosted or embedded checkout options

• Support for subscriptions, add-ons, and usage-based pricing

• Trial flows and free-to-paid transitions

• Secure, mobile-friendly, and extensible

Checkout experiences are configurable and reusable across acquisition, upgrade, and sales-assisted flows.

PeakCommerce Self-Service

A comprehensive customer portal that drives adoption, reduces churn, and unlocks expansion revenue.

• Secure authentication

• Account and subscription management

• Upgrade, downgrade, and add-on flows

• Cancellation prevention and retention paths

Customers can manage their full lifecycle independently—while staying fully in sync with Salesforce and Zuora.

PeakCommerce Subscriptions

A unified view of the subscription lifecycle across all channels.

Track customers, orders, subscriptions, and changes from initial signup through renewal. This provides the foundation for analytics, lifecycle automation, and operational visibility across PLG and sales-led motions.

Omnichannel Commerce, Built for Subscriptions

PeakCommerce works hand-in-hand with Salesforce and Zuora to power scalable, subscription-first commerce across every channel. Whether your growth strategy is PLG, sales-led, or hybrid, PeakCommerce provides the flexibility and control to support it—today and as you scale.