Subscription Management

The My Subscriptions area of the customer portal lets customers manage their own subscriptions — view plans, change them, renew, and cancel — through configurable Customer Self-Service journeys, and see their consumption on usage-based plans. Use these pages to understand what customers can do for themselves and how to shape those flows.

• What Is Subscription Management?

• Customer Subscription Management

• Customer Retention Journey

• Usage Information in the Customer Portal

• Mastering the Subscription Management Process