> For the complete documentation index, see [llms.txt](https://docs.peakcommerce.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.peakcommerce.com/product/using-peakcommerce/users-and-user-roles/customer-users.md). # Customer Users Customer users are your end customers. They sign in to the **customer portal** to manage their own account — view and change subscriptions, see invoices and payments, and reach support. Because a customer should only ever see *their* account, this role is tightly scoped to the billing account it's linked to. That link is the most important part of setting one up correctly. ## How to create one Open the **user menu** (your name, bottom-left) → **Settings → Users**, click **Add User**, set **Role** to **Customer**, choose a customer **profile**, and link the user to a billing account in the **External Account** field. The customer receives an Auth0 email to set their own password. ## The External Account link A Customer user's portal access is tied to their linked billing account, shown in the **External Account** column of the users list. This link is what scopes the portal to the right subscriptions and invoices — without it, the customer has nothing to manage. ## One user, several accounts A single user can be linked to more than one billing account. When they are, a **Switch account** option appears in the portal so they can move between accounts, and their choice persists across sessions. See [Multiple account access for a single user](/product/using-peakcommerce/users-and-user-roles/multiple-account-access-for-a-single-user.md). **Gotcha:** a customer's permissions still come from their **profile**, not the role alone — the profile decides whether they can change plans, cancel, or only view. See [User Roles](/product/using-peakcommerce/users-and-user-roles/user-roles.md), [Editing a user](/product/using-peakcommerce/users-and-user-roles/editing-a-user.md), and [Profiles & Permissions](/product/using-peakcommerce/profiles-and-permissions.md). --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://docs.peakcommerce.com/product/using-peakcommerce/users-and-user-roles/customer-users.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.