Journey Steps

Steps are the ordered pages a customer moves through in a journey. Each step is bound to a page, reads and writes the journey's shared data (input/output context), can run commerce actions (create order, change plan, cancel, …), and can carry a role that mandates the internal writes a step must perform. You manage them in the journey builder (Content → Journeys → Edit → Steps).

This section covers:

• Journey Steps Overview — the step model end to end.

• Managing Journey Steps — add, reorder, branch, and map data.

• Commerce Actions — the operations a step performs.

• Step Roles — what a role does and the required actions it brings.

• Confirmation and Thank-You Steps · Collect Payment as a Separate Step.