> For the complete documentation index, see [llms.txt](https://docs.peakcommerce.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.peakcommerce.com/product/using-peakcommerce/users-and-user-roles/multiple-account-access-for-a-single-user.md). # Multiple account access for a single user Some customers manage more than one billing account — a parent company with several subsidiaries, an agency handling multiple clients, or a buyer who owns separate subscriptions. Rather than maintaining a separate login per account, PeakCommerce lets a single user reach all the accounts they're entitled to, so they sign in once and move between them. ## How a user is linked to an account A customer user is tied to a billing account through the **External Account** linked on their user record — the same value shown in the **External Account** column of **Settings → Users**. To grant one person access to several accounts, link the additional accounts to that user's record so each one resolves to the same identity. ## Working across accounts When a user is entitled to more than one account, the customer portal lets them choose which account to work in and remembers that choice across sessions until they switch again. Everything they see — subscriptions, invoices, payment methods — reflects the account they currently have selected. ## How it works Access is resolved per account: the platform checks which External Accounts a user is bound to and scopes the portal to those accounts only. Granting or removing an account changes what the user can reach immediately on their next visit — there's no separate per-account password. ## Gotchas * Multiple-account access applies to **Customer** users tied to billing accounts; staff roles (Admin/CSR/Partner) get their breadth from roles and profiles instead. See [User Roles](/product/using-peakcommerce/users-and-user-roles/user-roles.md). * Deactivating any one of the linked accounts in the billing system can remove that account from the user's reach without affecting the others. --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://docs.peakcommerce.com/product/using-peakcommerce/users-and-user-roles/multiple-account-access-for-a-single-user.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.