What's New
The latest features, improvements, and fixes in PeakCommerce. Admins also see new entries in the notification bell at the top of the app.
Learn PeakCommerce by watching
New · August 1, 2026
The help center now has a full video library: short product guides filmed in the real app — journeys, commerce actions, pricing and retention rules, offers, fraud signals, usage-based billing, and more — plus the Quote-to-Cash Playbook and Market Trends series. Videos are embedded right on the doc pages they explain, and the library page collects them all in one place.
Changed their mind? Un-cancel a scheduled cancellation
New · July 24, 2026
Subscriptions cancelled for a future date now show exactly when access ends — “Scheduled for {date}” right under the status badge — and, when you enable it on your retention journey, the customer (or your agent) can revoke the cancellation in one click before that date arrives. A built-in safeguard requires all invoices to be paid first.
See — and create — sub-accounts from the account workspace
New · July 24, 2026
A new Subaccounts tab on the agent's account view lists an account's children straight from your billing system's own hierarchy, and a configurable journey lets agents create a new sub-account with the parent linked automatically. Built for the parent-child account structures B2B billing runs on.
Concessions, governed
New · July 23, 2026
Give reps real discount authority without giving away the store: admins define concession bands — value ranges tied to a reason vocabulary and the right GL bucket — with a hard ceiling per journey. Reps compose the concession right inside the change-plan flow, the server enforces the ceiling no matter what, and every grant is recorded and forwarded to your CRM and ERP through journey context.
Agents can add a customer's payment method — safely
Improved · July 23, 2026
The account workspace's payment-methods panel now adds a card through your billing system's secure hosted payment page, in a modal, so reps can help a customer over the phone without card data ever touching PeakCommerce. Admins choose which hosted page each surface uses.
Your brand, down to the browser tab
Improved · July 23, 2026
Upload your favicon directly in Company Profile — no hosting required — and your signed-in customer and partner portals pick it up automatically. Uploads are validated for safety, and a hosted URL still works for your public pages.
A full account Timeline for your support team
New · July 21, 2026
Every account now has a single chronological history: lifecycle stages, plan and product changes, billing events synced nightly from your billing system, retention outcomes, and staff notes — searchable and filterable in one feed. Notes log straight to your CRM as activity history, and escalations stand out without triggering CRM case workflows.
On-brand pages by default
Improved · July 21, 2026
Text and heading blocks gain a brand-palette color control, section backgrounds are picked from the same curated palette, and the built-in marketing blocks — pricing tables, feature grids, testimonials — now follow your brand colors automatically and reflow cleanly on tablets and phones.
Manage your users' sign-in lifecycle without leaving PeakCommerce
Improved · July 20, 2026
The user detail page now handles the full authentication toolkit: reset a password, send a verification email, change a user's email or phone, block or unblock sign-in, and reset MFA enrollment — each action audited, no identity-provider console required.
A cleaner, tabbed editor for journey steps
Improved · July 16, 2026
Editing a journey step now opens a focused full-page editor — a left rail groups everything into Overview, Variables, Custom fields, Advanced, and Tracking scripts, so there's no more long scroll. The role picker is searchable, unsaved-edit dots show what changed, and one Save saves the whole step, tracking scripts included.
Usage-based billing with Metronome, now native
New · July 15, 2026
Metronome joins Zuora and Stripe as a native billing provider. Connect it under Settings → Integrations and sell metered, consumption-priced products through the same catalog, journeys, and customer portal you already use — Metronome rates the usage and finalizes invoices, and a linked Stripe integration collects payment automatically.
The full lifecycle runs natively: catalog sync flattens Metronome products and rate cards into your PeakCommerce catalog (monthly and annual rates become distinct plans), signup journeys provision the customer and contract with included allowances and overage rates, card capture happens right in the payment step, and plan changes, retention discounts, and cancellations all write back to the contract. Optional usage ingest streams executed commerce value to Metronome as it happens.
Customers see live usage against their plan allowance
New · July 15, 2026
On usage-based plans, the customer portal now shows a live usage drawdown — real consumption against the included allowance, a clear flag when usage crosses into overage, and how many days remain in the billing period. No more surprise invoices.
Install your analytics and tag-manager scripts, no engineering required
New · July 15, 2026
Add Google Tag Manager, GA4, VWO, Heap, or any analytics snippet to your public storefront, signup, and payment pages straight from Settings — and layer page-, journey-, or even step-level snippets on top, so every step of a multi-step funnel can fire its own goal. Behind-login tracking in the customer portal stays off until you deliberately opt in.
Offers get a dedicated page and a full-page editor
New · July 14, 2026
Every offer now has its own page — plain-English terms, redemption stats, guardrails, and the exact catalog discount it resolves to — plus a full-page editor with a live customer preview and billing-impact estimate that update as you type.
Retention discounts with built-in guardrails
Improved · July 13, 2026
Save offers in cancellation flows now apply through governed offer records with per-customer usage caps and a live conflict check against your billing system — a discount can never stack twice, and an offer only reappears once an existing discount is about to end.
Each offer controls its own guardrails: a per-customer redemption cap counted over the customer's lifetime or a rolling window, a conflict scope that decides which existing discounts suppress the offer, and a re-offer window that lets the offer resurface just before a blocking discount expires. Checks run against live billing state at the moment of acceptance. And a discount accepted during a free trial now automatically waits and activates when the paid subscription begins — the customer is told exactly when it starts.
Design your signup form, field by field
New · July 12, 2026
The signup step now has a visual field editor: drag fields onto a live preview, reorder them, and set each field's format, requirement, width, label, and error message. Add address or job-title presets — or fully custom fields — and the preview validates exactly like the real form.
See exactly what changed — and restore any journey version
Improved · July 11, 2026
Journey version history now summarizes what changed in every version and shows a color-coded diff against the previous one. Restore any past version into a new draft with one click — what's live stays untouched until you publish.
Test commerce actions before you publish
New · July 10, 2026
Every commerce action now has a Test panel: supply sample data and instantly see the resolved payload, with invalid values caught against your CRM's restricted picklists — no live order required. And when a blocking action does fail, steps can route visitors to a fallback page instead of stopping them.
Saved payment methods, managed in a click
Improved · July 10, 2026
Customers can set a new default or remove a saved payment method straight from the payment-methods list in the customer portal, with a confirmation before anything is removed.
Reliable invoice PDF downloads
Fixed · July 10, 2026
Downloading an invoice from the customer portal now returns a proper PDF every time — with a clear message in the rare case a document is still being generated by the billing system.
Ask Mango, right inside the app
New · July 9, 2026
Mango is now one click away anywhere in the admin app. Ask about your catalog, plans, journeys, live journey activity, or your retention numbers — by chat or voice — and Mango answers from your own workspace. It reads, it never changes anything.
Find any account from the header search
New · July 7, 2026
The global search now finds customer accounts by name, account number, or CRM id and jumps straight to the account workspace. Results respect each user's role and account scope — people only ever see what they're allowed to.
A sharper accounts workspace for support teams
Improved · July 6, 2026
The accounts list gets a cleaner search-and-filter toolbar, sortable Net MRR and CRM-id columns, and at-a-glance tiles that mix live counts — active accounts, customers in a retention flow — with nightly usage and trial-ending signals.
A clearer plan-change summary — for customers and CSRs
Improved · July 6, 2026
Changing a plan now shows a live order summary: what you have today, what you'll have after the change, per-line price differences, and the exact prorated amount due today. Customers see it in the portal; CSRs see the same summary plus a redesigned billing preview before they confirm.
Faster, more reliable billing operations
Improved · July 5, 2026
Subscription changes — plan switches, add-ons, quantity updates, pauses, and cancellations — now flow through your billing system's modern orders API, giving more consistent results and more accurate cost previews for every change.
Show trial-only plans to the right customers
New · July 4, 2026
Product-set items can now be marked “Only during an active trial,” so trial-specific plans appear for trialing customers and stay hidden from paying ones — while a customer's current plan always remains visible.
Meet Mango, your AI assistant
New · June 28, 2026
Our AI assistant now has a name and a face. Look for “Create with Mango” in the page and component editors and on the rule engines — describe what you want and Mango drafts it for you to review.
Mango is the clever mongoose who lives inside PeakCommerce and helps you build. Build components and pages from a description, draft rules on the automation engines, and ask Mango questions from the help docs. Every change Mango proposes is yours to accept, reject, or refine — a human is always in the loop.
A redesigned admin Dashboard
New · June 27, 2026
The admin home is now a command center — the metrics, recent activity, and quick actions you reach for most, surfaced the moment you sign in. Panels you have no data for stay hidden, so the view stays relevant.
Outbound integration usage at a glance
New · June 24, 2026
API Usage now shows aggregated outbound rate gauges for your integrations, so you can see how close each one is to its limits before it becomes a problem.
Separate Change-Plan and Cancel-Plan permissions
Improved · June 20, 2026
Subscription management splits into two distinct permissions — Change Plan and Cancel Plan — so you can let a CSR adjust a subscription without granting the ability to cancel it.
Reliable journey version history
Fixed · June 18, 2026
Editing a journey now records a draft snapshot every time, so version history is complete and you can compare or roll back with confidence. An “unpublished changes” indicator shows when a draft differs from what’s live.
Serve portals and pages on your own domain
New · June 14, 2026
Map your own custom domains and subdomains to your customer portal, partner portal, and hosted pages, so customers see your brand end to end. Add a hostname, point your DNS at the records we give you, and PeakCommerce provisions the certificate for you.
A clearer Settings area
Improved · June 9, 2026
Settings now opens to a home hub with quick actions and grouped sections, and you reach it from your user menu in the bottom-left corner. Users, Profiles, API Keys, integrations, and the rest are organized so you can find what you need faster.
See what a profile grants — and who has it
Improved · June 3, 2026
Permission profiles now show their full permission set at a glance and list every user assigned to them, so you can audit access without guesswork. View a profile read-only, or edit it in place.
Sell plans programmatically with the Agent API
New · May 27, 2026
The PeakCommerce Agent API (v1) lets your own systems — and AI agents — discover plans, build carts, preview pricing, and place orders, with your pricing and discount policies enforced on the server. Explore it in the developer docs.
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