> For the complete documentation index, see [llms.txt](https://docs.peakcommerce.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.peakcommerce.com/support/support-processes/contact-support.md). # Contact Support The best way to get day-to-day support is to email our customer success team. It lets us track progress and keep a single thread, so nothing is overlooked. #### Before you contact us If something looks broken platform-wide rather than specific to your account, check the [PeakCommerce status page](https://status.peakcommerce.com) first. It reports current availability per service — Production and Sandbox are tracked separately — and posts active incidents with live updates as we work them. #### Email **** — note that emailed tickets aren't assigned a priority and may not be prioritized accordingly. #### Slack Most customers have a direct Slack channel our customer success team oversees for near-real-time collaboration. Use it if your organization has one. --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://docs.peakcommerce.com/support/support-processes/contact-support.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.