> For the complete documentation index, see [llms.txt](https://docs.peakcommerce.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.peakcommerce.com/support/support-processes/contact-support.md). # Contact Support The best way to get day-to-day support is to email our customer success team. It lets us track progress and keep a single thread, so nothing is overlooked. #### Before you contact us If something looks broken platform-wide rather than specific to your account, check the [PeakCommerce status page](https://status.peakcommerce.com) first. It reports current availability per service — Production and Sandbox are tracked separately — and posts active incidents with live updates as we work them. #### Email **** — note that emailed tickets aren't assigned a priority and may not be prioritized accordingly. #### Slack Most customers have a direct Slack channel our customer success team oversees for near-real-time collaboration. Use it if your organization has one. --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation by asking a question. Perform an HTTP GET request on the following URL with the `ask` and `goal` query parameters: ``` GET https://docs.peakcommerce.com/support/support-processes/contact-support.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is what the user is ultimately trying to achieve, the reason they need the answer. Sharing it helps GitBook give you a better, more relevant answer. A goal is most helpful when it describes the outcome the user wants rather than restating the question. For example, with `ask=how do I create an API token`, a goal like `automate deployments from our CI pipeline` lets GitBook tailor the answer to that use case. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.