> For the complete documentation index, see [llms.txt](https://docs.peakcommerce.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.peakcommerce.com/support/support-processes/contact-support.md).

# Contact Support

The best way to get day-to-day support is to submit an email to our customer success team. It allows us to track progress and ensure there is a single location for communication, making sure nothing is ever overlooked.

#### **Email:** <support@peakcommerce.com> <a href="#email-support-limio.com" id="email-support-limio.com"></a>

Please note that tickets sent via emails will not have a priority assigned to them and might not be prioritized accordingly.

#### **Slack** <a href="#email-support-limio.com" id="email-support-limio.com"></a>

Most of our customers have a direct slack channel our customer success team oversees for near real-time collaboration. You are encouraged to utilize Slack if available within your organization.

#### **Telephone Support:** <a href="#telephone-support" id="telephone-support"></a>

We’re available for technical emergencies 24x7x365 by phone. If you are experiencing an Urgent (P0) or High (P1) response time outside business hours, please use our telephone support. Call us at:

* US: +1 858-261-7778

#### **2026** **US Public Holidays:** <a href="#id-2026-uk-public-holidays" id="id-2026-uk-public-holidays"></a>

<table><thead><tr><th width="366.25">Holiday</th><th>Date</th></tr></thead><tbody><tr><td>New Year's Day</td><td>Thursday, January 01</td></tr><tr><td>Good Friday</td><td>Friday, April 3, 2026</td></tr><tr><td>Monday, May 25</td><td>Memorial Day</td></tr><tr><td>Friday, July 03 **</td><td>Independence Day</td></tr><tr><td>Monday, September 07</td><td>Labor Day</td></tr><tr><td>Wednesday, November 11</td><td>Veterans Day</td></tr><tr><td>Thursday, November 26</td><td>Thanksgiving Day</td></tr><tr><td>Friday, December 25</td><td>Christmas Day</td></tr></tbody></table>

\*\*If a holiday falls on a Saturday the preceding Friday will be treated as a holiday.


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