Known Issues

This page documents known issues within the PeakCommerce platform that may impact functionality, performance, or specific workflows.

Our team actively monitors the platform and works to identify, prioritize, and resolve issues as quickly as possible. When an issue is confirmed and cannot be immediately resolved, it is documented here to provide transparency and guidance to our customers.

Looking for a live outage? This page covers known, longer-lived issues. For real-time platform availability and active incident updates, see the PeakCommerce status page. It reports current availability per service for Production and Sandbox separately, and carries the history of past incidents with their resolution notes.

What you’ll find on this page

Each listed issue typically includes:

• A brief description of the issue

• Affected features or integrations

• Known workarounds (if available)

• Current status (e.g., Investigating, In Progress, Mitigated, Resolved)

What this page is not

• A real-time status page for outages — see status.peakcommerce.com for that

• A complete list of every bug or edge case

• A substitute for contacting support for urgent or account-specific issues

If you are experiencing an issue that is not listed here, or if an issue is blocking critical operations, please contact PeakCommerce Support so we can investigate further.