Getting Help from Mango
Help is never more than a click away in PeakCommerce. Mango — our resident mongoose and AI assistant — is the fastest first stop, and she's available both inside the app and right here on the docs site. When you need a human, our customer success team is behind her every step of the way. Here are all the ways to get help, from quickest to most personal.
Ask Mango inside the app
Administrators see a floating Mango bubble on every page of the admin app. Open it and ask your question however you prefer — type in chat, or just talk: Mango holds a natural voice conversation as easily as a typed one.
What sets the in-app Mango apart is that she answers from your own tenant's live configuration, not just general documentation:
Your product catalog and pricing — products, plans, charges, and what each plan costs.
Your journeys — the steps, routing, and commerce actions of every journey you've configured, so she can explain why a flow behaves the way it does.
Live journey activity — recent journey-session activity in aggregate. Customer identity and captured form data are deliberately kept out of Mango's view; for individual-customer questions she'll direct you to the session view in the app.
Retention analytics — cancellation reasons and save rates, computed from the same source as the app's Retention analytics tab, so her figures always match your dashboards.
Mango's in-app knowledge is strictly read-only: she can explain and diagnose, but she can never change your catalog, journeys, or settings. And every conversation is tied to your organization and user, so if you escalate to our support team afterwards, they have the context.
Ask Mango on this docs site
Right here in the help center, use the Ask Mango button (or the search box) to ask anything in plain language — she answers from the documentation and links you to the relevant pages.
Open this help center from the app
In the admin app, open the user menu (your name, bottom-left) and click Support — it opens this help center in a new tab, so the full documentation, troubleshooting guides, and known-issues list are always one click from wherever you're working.
Contact support
When you need a person, the best way to get day-to-day support is to email our customer success team — it lets us track progress and keep a single thread, so nothing is overlooked.
Email — support@peakcommerce.com. Note that emailed tickets aren't assigned a priority and may not be prioritized accordingly.
Slack — most customers have a direct Slack channel our customer success team oversees for near-real-time collaboration. Use it if your organization has one.
Telephone (emergencies) — we're available for technical emergencies 24×7×365 by phone. For an Urgent (P0) or High (P1) issue outside business hours, call US: +1 858-261-7778.
See Contact Support for the full details on priorities and response expectations.
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