Using Your Own Email Provider

PeakCommerce's built-in email sender exists so you can verify templates and flows during setup — it is intended for testing only. For production you should connect your own email provider. Doing so means transactional mail comes from your domain and sender identity, and you get full visibility into delivery: bounces, opens, suppressions, and reputation all live in tooling you control rather than a shared default sender.

What this changes

Connecting a provider routes all outbound PeakCommerce email — order confirmations, payment receipts, and notification-template emails — through that one account. It does not change template content or which events fire; it only changes the sending path. You configure one provider, and it handles every outgoing message.

Supported providers

• Amazon SES

• Mandrill

• SendGrid

• SparkPost

• Other SMTP (for example Gmail or Yahoo)

How to configure

The exact steps depend on the provider, but the shape is the same: enable the integration for your tenant and supply the credential it needs.

• SendGrid — enable the SendGrid integration and provide your SendGrid API key in your integration settings. Once it's activated and the key is in place, all outgoing email routes through SendGrid. (See the SendGrid integration page in the Integrations area for the full walkthrough.)

• SMTP-based providers — provide host, port, and SMTP credentials, plus the From address you want mail to come from.

After connecting, send a test notification and confirm it arrives from your domain before relying on the provider for live customer mail.

Allowlisting

So PeakCommerce can send through your provider, you may need to open the right ports and allow inbound connections from PeakCommerce's sending IP addresses. Your implementation specialist can provide the current IP list.

Gotchas

• Both activation and a valid credential are required — email won't route through your provider until the integration is enabled and the API key or SMTP credentials are in place.

• Keep credentials current. A revoked or rotated SendGrid key, or expired SMTP credentials, silently stops delivery until you update them — failures stay visible, so check delivery after any credential change.

• Authenticate your domain (SPF/DKIM) in your provider so mail from PeakCommerce isn't flagged as spam.

• Switching providers re-points all outbound mail at once; there's no per-message provider split.

Need help choosing or wiring up a provider? Set it up with your PeakCommerce implementation team.

Related

• Notification Templates — control what the emails say.