Managing Products
The Product Catalog is the tenant-wide list of everything you can sell. Keeping it accurate matters because every journey, storefront, and Change-Plan flow draws on these records — a product's charges, status, and provider link decide what a customer or CSR can actually buy and at what price. You manage it all from Commerce → Product Catalog.
Add products
There are two ways to get a product into the catalog, surfaced as buttons at the top of the page:
Sync from Provider — pull products from your billing system (e.g. Zuora) into the catalog and keep them in step. Synced products carry their provider link, the source integration name, and a last-synced timestamp; the provider stays the source of truth for their underlying charges. Re-run Sync from Provider (or Re-sync from on a single row) to pick up provider changes.
Create Product — add a product directly in PeakCommerce. Pick a Product Type: Internal Product (a PeakCommerce-native product whose charges you define here), or Bundle (groups two or more products to sell together — see Creating a Product Bundle).
Edit a product
Open a product to review or change its name, SKU, category, description, and charges/pricing. The Plan presentation section controls how the product appears in the customer/CSR Change-Plan journey — bullet-list features, a quantity unit and price-tier table for tiered base plans, an add-on markup %, and a non-renewable flag for trials and one-shots. Internal products also have a Pricing Tiers section where you add charges (Flat Fee, Per Unit, Tiered, or Volume bands). For Synced products, edit charges in the billing system and re-sync instead.
Status and filters
A product's Status (for example Active) controls whether it can be sold. Use the Type, Status, Provider, Category, Support Level, and Instance filters — plus search by name, SKU, or description — to find what you need, and expand a row to see its charges. Last-synced times honor your Zuora tenant timezone.
Gotchas
Only Active products are sellable. A draft or inactive product won't resolve in a journey or storefront even if it's added to a Product Set.
To present a curated group of products in a flow, build a Product Set (Commerce → Product Sets) — don't tie products to a single journey.
Bulk spreadsheet import/export of products is no longer required — products are synced from the provider or created in the catalog directly.
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