Where They Arrive

Where they arrive lists the surfaces that belong to the selected market — the entry points through which a customer can reach it:

• Journeys — your public signup/checkout journeys, listed by name.

• Portals — the Customer, CSR, Sales, and Partner portals.

A market with no surfaces has no entry point: no visitor can ever land in it, which is why Surface assigned is the first item on the setup checklist.

Acquisition vs. post-purchase

Surfaces come in two kinds, and the platform treats them differently:

• Acquisition (signup journeys): the market is chosen from the visitor — the currency they arrived with, or their locale. This is the moment a customer's market is decided.

• Post-purchase (portals): the market comes from the account. A customer who signed up in CAD is a CAD customer; when they — or a CSR working on their behalf — add a payment method later, the account's market decides the page, regardless of who is clicking or where they are sitting.

This is what lets one CSR serve customers in every market: the CSR portal is assigned to all markets, and each customer account brings its own market to the interaction.

The default market

One market is the default — where a visitor lands when nothing identifies a market for them (no currency in the link, no matching locale). Choose the market that covers the majority of your traffic. The default is a real, fully-configured market, not a fallback bucket: its checklist has to be green like any other.