General Settings

Settings → General Settings holds your tenant's company profile and the organization-wide defaults that other surfaces inherit. It's the canonical record of who your organization is on PeakCommerce — the name, contact details, and browser-tab branding that show up in portals and pages — plus the fallback timezone applied across the platform. Getting it right here means you don't have to repeat it everywhere else.

Company Profile

• Tenant ID / Tenant Status — your tenant's unique identifier and its lifecycle status. Both are read-only; quote the Tenant ID when you contact PeakCommerce support.

• Environment Name / Company Name — managed by PeakCommerce operations and locked in the UI. These anchor environment-level naming, so reach out to support if either is wrong.

• Tenant Name — editable. This is the display name shown in your portals by default unless a portal overrides it with its own name.

• Address, City, State/Province, Postal Code, Country, Phone, Website — your organization's contact details, surfaced where customer-facing pages reference your company.

Portal Favicon

The browser-tab icon for your customer and partner portals. There are two ways to set it — upload a file, or point at an icon you host yourself:

• Upload favicon — click Upload favicon and pick a PNG, JPEG, GIF, WEBP, SVG, or ICO file up to 256 KB. The file is validated by its actual content, not its filename or declared type — a renamed file won't slip through. SVG favicons must be passive images: an SVG containing scripts, inline event handlers, or javascript: URLs is rejected outright (with a clear error) rather than silently stripped. Uploading fills the URL field below automatically; Remove deletes the uploaded file and reverts your portals to the PeakCommerce icon.

• Portal Favicon URL — alternatively, paste the URL of a publicly reachable square icon you host elsewhere. Leave both blank to use the PeakCommerce icon.

Where each one applies. An uploaded favicon is served through the signed-in session, so it appears on signed-in customer and partner portal pages. Anonymous public pages (storefronts, signup flows) and the admin/CSR app keep their existing icons — the admin and CSR views always show the PeakCommerce icon. If you need to brand the tab icon on anonymous public pages, a publicly hosted Portal Favicon URL remains the way to do it.

Organization Defaults

• Default display timezone — the timezone applied to users who haven't set a personal preference. Individual user preferences always take priority; leave it unset to fall back to each user's browser timezone.

Click Save Changes to apply. Next: brand the hostnames your portals serve from under Domains, or return to the Settings overview.