System Messages

Overview

This section allows the customization of two distinct messages to enhance the customer experience. To access Message Settings, navigate to:

• Company Settings > Company Information > Site Configurations > Message.

To modify these settings, click the Edit button.

Message Settings

Here, two custom messages are managed: one for Hosted Pages and another for Updating Payment Information. Each message includes a text box for entering HTML content.

Custom Error Message on Hosted Payment

This feature enables the creation of a personalized error message to be displayed to customers when a Hosted Page fails to load. This message is activated in case of Billing system downtime or connection issues.

Custom Message for Updating Payment Information

Once customers proceed past the payment page after entering payment information during the e-Commerce flow or when a Partner/Sales Rep enters payment info in-app, the payment iframe disappears. This allows for a customized message to be displayed on the payment page when users return to update their payment information. Note that this message does not apply to account management.