> For the complete documentation index, see [llms.txt](https://docs.peakcommerce.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.peakcommerce.com/product/settings/company-settings/system-messages.md).

# System Messages

### Overview

This section allows the customization of two distinct messages to enhance the customer experience. To access Message Settings, navigate to:

* Company Settings > Company Information > Site Configurations > Message.

To modify these settings, click the Edit button.

### Message Settings

Here, two custom messages are managed: one for Hosted Pages and another for Updating Payment Information. Each message includes a text box for entering HTML content.

#### Custom Error Message on Hosted Payment

This feature enables the creation of a personalized error message to be displayed to customers when a Hosted Page fails to load. This message is activated in case of Billing system downtime or connection issues.

#### Custom Message for Updating Payment Information

Once customers proceed past the payment page after entering payment information during the e-Commerce flow or when a Partner/Sales Rep enters payment info in-app, the payment iframe disappears. This allows for a customized message to be displayed on the payment page when users return to update their payment information. Note that this message does not apply to account management.


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