> For the complete documentation index, see [llms.txt](https://docs.peakcommerce.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.peakcommerce.com/product/getting-started/project-prep/1.-what-should-i-expect-during-onboarding.md). # 1. What Should I Expect During Onboarding? **Overview** Whether you're a new PeakCommerce customer or thinking about partnering with us, let's review what you can expect during your onboarding and setup process. New customers are automatically enrolled in our Success Onboarding email cadence, which will introduce you to pre-project planning plus support and training resources. **Getting Ready for Your PeakCommerce Project** Before you do anything else, we encourage you to review our "Getting Ready Guide". This guide has sections covering everything from prepping your data, to ensuring your materials and models are prepped for your project, and identifying your project team. **Org Provisioning & Adding Users** Your org will be automatically provisioned on the start date of your contract, and an invite will be sent to your designated admin. For security reasons, we ask that your admin add any additional users to your organization. Instructions on how to do so can be found here. **Support** Your admin will be sent an invite to our Support community around the time your project kicks off. Make sure to register for the Support portal ASAP, as the link does expire! **Requirements Checklist** During your onboarding call, we will review your SOW and the dates associated with each one of your deliverables. Please review your SOW and come prepared to discuss your ability to deliver the requirements on the timeline outlined. **Configuration** If configuration rules are a part of your project, you can review our Configuration Workbook We will answer any of your questions during your onboarding call. --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://docs.peakcommerce.com/product/getting-started/project-prep/1.-what-should-i-expect-during-onboarding.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.