What is the customer portal?

The customer portal is where customers manage their accounts and subscriptions with PeakCommerce. It gives customers a single place to:

• Manage their account — contact details, billing info, and payment methods.

• Manage subscriptions — view plans, upgrade or downgrade, add or remove add-ons, renew, or cancel.

• See billing — invoices and payment history, and pay invoices.

• Get support — view and open support cases (when a support integration is connected).

It is built from customer portal pages (Content → Pages) and powered by Customer Self-Service journeys for actions like plan changes and cancellations — so the whole experience is configurable, not fixed.