> For the complete documentation index, see [llms.txt](https://docs.peakcommerce.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.peakcommerce.com/product/customer-self-service/overview/what-is-the-customer-portal.md).

# What is the customer portal?

The **customer portal** is where customers manage their accounts and subscriptions with PeakCommerce. It gives customers a single place to:

* **Manage their account** — contact details, billing info, and payment methods.
* **Manage subscriptions** — view plans, upgrade or downgrade, add or remove add-ons, renew, or cancel.
* **See billing** — invoices and payment history, and pay invoices.
* **Get support** — view and open support cases (when a support integration is connected).

It is built from customer **portal pages** (Content → Pages) and powered by **Customer Self-Service journeys** for actions like plan changes and cancellations — so the whole experience is configurable, not fixed.


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