Retain & manage

Keep customers and manage their subscriptions — retention saves, pauses, win-backs, payment recovery, and rep-assisted plan changes.

• Building a Multi-Branch Retention Journey — route each cancellation reason to a tailored save offer.

• Building a Pause-and-Resume Flow — let customers take a break instead of cancelling, with automatic resume.

• Building a Win-Back (Reactivation) Journey — invite lapsed customers back with a prefilled comeback offer.

• Building a Dunning Recovery Journey — a "fix your failed payment" flow linked from a billing email.

• Building a CSR-Assisted Change-Plan Flow — reps change plans on a customer's behalf, governed by business rules and policy.